Terms & Conditions
We are committed at all times to protecting your privacy. The customers’ personal information shall remain confidential at all times and will not be shared with any third party.
Customer information is collected for the sole purpose of processing your order and responding to queries from the customer.
We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.
Our secure servers protect your information using advanced encryption techniques and firewall technology.
To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the StonebridgeImports.com site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.
When entering any of our contests or prize drawings, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, specials and new additions to the StonebridgeImports.com site. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.
We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.
Terms & Conditions
The term “The Rock Spa” or ‘us’ or ‘we’ refers to the owner of the website that is Stonebridge Imports Ltd. The Rock Spa is a division of Stonebridge Imports Ltd. and both are physically located together at 396-B Victoria Street North, Kitchener, ON. Our company registration number is 857111884 Registered in the Province of Ontario, Canada. The term ‘you’ refers to the user or viewer of our website.
Copyright and Trademark Notice Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Stonebridge Imports Ltd., Copyrtight © 2006, ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
Credit Cards We accept the following credit cards: Visa, MasterCard, and Amex. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact name, billing address and telephone number (i.e. name, the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon shipment of your order.
Order Acceptance Policy Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. TheRockSpa.com reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.
Other Conditions These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether Stonebridge Imports Ltd.(The Rock Spa) signs them or not. We reserve the right to make changes to this site and these Conditions at any time.
When you buy a product from The Rock Spa e-commerce store, you’re subject to the following shipping and return policy : click here.
When you order a service from The Rock Spa, the conditions below are implied:
The Rock Spa Terms and Conditions:
- Advanced Reservations
We highly recommend that you schedule your appointments at least one week in advance to ensure that your preferred time and treatment or service is available.
- Cancellation Policy
As a courtesy to other Spa guests and our therapists, please give at least a 24-hour notice of cancellation to avoid full charge. A credit card number, advanced payment, or gift certificate number is required at the time of the booking. For spa packages and two or more guests coming together we require a 48-hour cancellation notice. Groups and bridal parties will require a 50% deposit at time of booking. We do not provide refunds for cancelled or missed appointments. .
- Spa Arrival
We recommend that you check in at Spa Reception at least 15 minutes prior to your appointment. This gives you time to enjoy a warm or cool beverage and to start the relaxation process prior to your service. Late arrival may mean reduced treatment time we have to finish on time regardless of time you came. After your treatment, please enjoy the spa's relaxation area, which will allow you to float back to reality at your own leisurely pace.
- Payment Types
We accept cash, debit cards, personal checks, Visa, MasterCard, and American Express - with proper identification. Gratuities are to be paid in cash or by check to service providers. Gratuities cannot be included in gift cards, credit cards, or check payment for services.
- Returned Checks
We graciously accept checks, Visa, Master Card, American Express for payment, however, a $29 fee will be assessed for any returned checks or return payments.
- Spa Etiquette
Our Spa environment is one of tranquility and relaxation. Please respect all spa guests' right to privacy and serenity. Please turn off all cellular phones and pagers while in the spa area and please keep voices to a whisper.
- Guests under 15 need to be accompanied by a responsible adult.
- Health Conditions
Please advise us of any health conditions, allergies, or injuries that could affect your treatment or service when making your Spa reservation.
In keeping with our commitment to cleanliness, safety, and hygiene, our equipment is sterilized and sanitized after every treatment and service.
We have specially designed treatments for expectant mothers. Please allow Spa Reception and therapists to guide you in selecting which treatments and services are most suitable for you during this special time.
- Loss or Damage
We regret that we cannot be responsible for any loss or damage of personal articles. Please keep all valuables with you during your visit.
- Product Returns
We will accept returned products within 30 days of the date of purchase, if accompanied by the original receipt, for refund of the purchase price. All return are subject to 15% restacking fee.
After 30 days, a merchandise credit will be issued.
- Gift Certificates
The Rock Spa gift certificates are non-refundable. Gift certificates should be used within 12 months of purchase or as noted on the expiration date. Certificates may not be used to purchase or be exchanged for other gift certificates or cash. The Rock Spa is not responsible for lost or stolen gift certificates. In order to protect gift card identity, please have ID available when redeeming.
Prices for services and products are subject to change on our website and menus without advance notice.
- Right of Refusal
The Rock Spa reserves the right to refuse service to any client for improper conduct. Inappropriate conduct or language during a service will result in immediate termination of the service. We reserve the right to define inappropriate conduct
If for any reason we fail to meet your expectation with any of our spa, event, class or workshop services, please let us know within 24 hours of your service.
Website disclaimer The information contained in this website is for general information purposes only. The information is provided by Saltheaven Ltd. and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits are arising out of, or in connection with, the use of this website.
Through this website you are able to link to other websites which are not under the control of Saltheaven Ltd. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, Saltheaven Ltd takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
Medical Disclaimer The Rock Spa therapies, including salt therapy, are designed to be used in conjunction with your prescribed medication. It is not designed to replace or substitute your medication. Please consult with your medical practitioner prior to changing your prescribed medication. Information on this website is for information only and does not purport to be an instrument for diagnosis, prognosis, treatment, cure or prevention of any condition or disease. You must always consult with your medical practitioner in relation to any medical conditions you may have and any treatments you may wish to commence. Information within this site is for educational purposes only. Statements about the product efficacy have not been evaluated by Canada Food & Drug Administration. The products mentioned within are not intended to diagnose, treat, cure, or prevent any disease. As always, please consult your medical doctor for any medical advice or treatment.
Waiver of Liability
All guests will be required to sign a Waiver of Liability prior to receipt of any services at The Rock Spa, which summary content is as follows:
I understand that my participation in any event OR activity provided by The Rock Spa is completely voluntary, and I assume all risks of such participation. I acknowledge that any cardiovascular or resistance (weight) work-out, or any other exercise program, involves certain inherent risks of injury or illness, and that The Rock Spa cannot assume responsibility for any such inherent risks. In consideration of being allowed to participate in any activity or service provided by The Rock Spa, and on behalf of myself, my personal representatives, heirs and assigns, I do fully and forever release, discharge and hold harmless The Rock Spa, its agents and employees from all claims for property damage, or personal injury that may rise from my participation in any activity or service provided on or off the premises of The Rock Spa and not arising from the negligence of The Rock Spa or its agents.